Category: Business

April 11, 2016 / / Business

I still find it amazing when I’m speaking with leadership of a business or organization about either joining their team or consulting their expectations to provide detailed plans on how I can revolutionize their organization and make some immediate changes for the better. I understand the urgency of moving your organization forward especially if you’re in the position of needing some immediate change. My answer is traditionally until I know and understand all the moving parts; I’m not prepared to give you detailed plans on change in your organization. During our conversation, I may lead some questions based on information I’m hearing, but that’s only me seeking more information to understand better the operational position the organization is in. Read the Post One Step at a Time: A Look at Organizational Change

April 4, 2016 / / Business

I find it ironic when hiring managers still focus solely on an individual skill or trait of a potential employee and not the bigger picture. One of the first pieces of advice I received in my professional career was “find what you’re good at and do it better than anyone else.” In the beginning, that’s what I set out to do but quickly realized that’s not who I am. I have found in today’s marketplace how essential it is for leaders to hold multiple skills and learn a variety of trades. I once had a billion dollar retailer tell me in an interview when asked what I desired to do, that I couldn’t do both things I’m interested in. I have to choose one or the other because they are two different jobs. Perhaps if you’re looking for a career solely in large corporations but for the majority of Americans that work for small businesses and non-profits, it’s not enough to be an expert in one area. Read the Post Pass the hat: Why it’s essential to have a diverse skill set in today’s marketplace

January 25, 2016 / / Business

There use to be a time when it was okay not to check your email but once a day and depending on the industry you work in, communication demand is still a concept that’s foreign. Communication demand is a metric I developed to measure an industries expected demand on an individual’s communication efforts. For example, if you’re in sales, then your communication demand is typically much higher than someone that works on the floor of a manufacturing organization. Communication demand highlights expectations when it comes to communication whether it’s internal or external. Read the Post The Great Communicator: Understanding Communication Demand

January 4, 2016 / / Business

It’s that time of year again where people create resolutions and possibly aims to change habits, start new habits or simply shoot for some desired goal. I believe when you create resolutions; you create a challenge likely to fail. There’s nothing against challenging yourself in the upcoming year but it’s the stigma that comes along with resolutions. I’m going to eat healthier, read more, become more spiritual, spend more time with my family, finish school, and so many more. Resolutions are challenges that often result in failure. My recommendation is to STOP with resolutions and BEGIN with goals. Read the Post Don’t Create Resolutions This Year

December 28, 2015 / / Business

What’s the differentiator between good companies and great companies? Businesses are spinning up everyday and many of them are enduring success while others fold within the first few years. Some research suggest that nearly 50% of business startups will not make it past five years and 75% of business will close within ten years. What’s the make it or break it for a company? There are many schools of thought on how to run a business. I could put together a group of ten business consultants and a variety of opinions would formulate on how a business can endure success. In my short career, I’ve determined one of the most important pieces of a great business is putting your people first. Read the Post Being “Profit” Focused Verse “People” Focused

December 21, 2015 / / Business

What a weekend. It was like every brand wanted to provide me with a poor experience. In all fairness, I was a bit less patient than normal while I was in the process of moving but still… I wasn’t the only one experiencing poor service with a variety of major brands that we expect more out of. Friday morning, I woke up and had to purchase donuts for a group of people helping my family move. I waited in line at Dunkin Donuts for 25 minutes and once I got to the window, the drive-thru worker had an attitude and didn’t greet me with a warm welcome or even try to be apologetic for their delays. Needless to say, the breakfast sandwich I ordered was old and disgusting, and I high level of disappointment was how I started my day. Read the Post Big Brands Fail to Understand Customer Experience