Chris Laney

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Category: retention marketing

Home / retention marketing
Business, Culture, retention marketing, Uncategorized

Big Brands Fail to Understand Customer Experience

  • December 21, 2015

What a weekend. It was like every brand wanted to provide me with a poor experience. In all fairness,...

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Culture, retention marketing, Uncategorized

Organizational Trust: Moving Beyond the Job

  • June 11, 2015

I’ve always found our military to be one of the most interesting case studies when considering organizational architecture and...

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