Tag: Business

April 4, 2016 / / Business

I find it ironic when hiring managers still focus solely on an individual skill or trait of a potential employee and not the bigger picture. One of the first pieces of advice I received in my professional career was “find what you’re good at and do it better than anyone else.” In the beginning, that’s what I set out to do but quickly realized that’s not who I am. I have found in today’s marketplace how essential it is for leaders to hold multiple skills and learn a variety of trades. I once had a billion dollar retailer tell me in an interview when asked what I desired to do, that I couldn’t do both things I’m interested in. I have to choose one or the other because they are two different jobs. Perhaps if you’re looking for a career solely in large corporations but for the majority of Americans that work for small businesses and non-profits, it’s not enough to be an expert in one area. Read the Post Pass the hat: Why it’s essential to have a diverse skill set in today’s marketplace

December 21, 2015 / / Business

What a weekend. It was like every brand wanted to provide me with a poor experience. In all fairness, I was a bit less patient than normal while I was in the process of moving but still… I wasn’t the only one experiencing poor service with a variety of major brands that we expect more out of. Friday morning, I woke up and had to purchase donuts for a group of people helping my family move. I waited in line at Dunkin Donuts for 25 minutes and once I got to the window, the drive-thru worker had an attitude and didn’t greet me with a warm welcome or even try to be apologetic for their delays. Needless to say, the breakfast sandwich I ordered was old and disgusting, and I high level of disappointment was how I started my day. Read the Post Big Brands Fail to Understand Customer Experience