Tag: Customer Experience

December 21, 2015 / / Business

What a weekend. It was like every brand wanted to provide me with a poor experience. In all fairness, I was a bit less patient than normal while I was in the process of moving but still… I wasn’t the only one experiencing poor service with a variety of major brands that we expect more out of. Friday morning, I woke up and had to purchase donuts for a group of people helping my family move. I waited in line at Dunkin Donuts for 25 minutes and once I got to the window, the drive-thru worker had an attitude and didn’t greet me with a warm welcome or even try to be apologetic for their delays. Needless to say, the breakfast sandwich I ordered was old and disgusting, and I high level of disappointment was how I started my day. Read the Post Big Brands Fail to Understand Customer Experience