Tag: Retention

December 28, 2015 / / Business

What’s the differentiator between good companies and great companies? Businesses are spinning up everyday and many of them are enduring success while others fold within the first few years. Some research suggest that nearly 50% of business startups will not make it past five years and 75% of business will close within ten years. What’s the make it or break it for a company? There are many schools of thought on how to run a business. I could put together a group of ten business consultants and a variety of opinions would formulate on how a business can endure success. In my short career, I’ve determined one of the most important pieces of a great business is putting your people first. Read the Post Being “Profit” Focused Verse “People” Focused

December 21, 2015 / / Business

What a weekend. It was like every brand wanted to provide me with a poor experience. In all fairness, I was a bit less patient than normal while I was in the process of moving but still… I wasn’t the only one experiencing poor service with a variety of major brands that we expect more out of. Friday morning, I woke up and had to purchase donuts for a group of people helping my family move. I waited in line at Dunkin Donuts for 25 minutes and once I got to the window, the drive-thru worker had an attitude and didn’t greet me with a warm welcome or even try to be apologetic for their delays. Needless to say, the breakfast sandwich I ordered was old and disgusting, and I high level of disappointment was how I started my day. Read the Post Big Brands Fail to Understand Customer Experience